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FAQ's
 

 

Shipping and Delivery TOP

Shipping & Delivery
The shipping fees listed on this site are for Standard shipping of merchandise only to locations within the continental United States and not to international locations. Nor does it include shipping to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. For shipping to those areas not included in the standard shipping fees, please contact us for a shipping quote. Standard shipping is insured and sent via U.S.P.S. Priority Mail and takes approximately 2-3 days to arrive at its destination once the package has been shipped.
Standard shipping is calculated as follows and will be added to your purchase at check-out. 
Orders Between:      Shipping Charge:
$0     - $100                $6.50
$101 - $200                $7.00
$201 - $500                $8.25
$501 - $1000              $10.50
Please contact us if you have any questions, requests, or concerns with the shipping method. Most orders will be completed and shipped within 2-10 days. However, please allow approximately 2-3 weeks to receive your order. If you need your order by a certain day, please contact us and we will do our best to expedite your order to meet your deadline.

Privacy Policy TOP

Privacy Policy
Personal information that you may submit to AbbyLaine through this Web site is governed by the AbbyLaine Privacy Policy. AbbyLaine will never rent, sell or otherwise share any of your information (including email, address, payment information, etc) with any third-party, except to the extent necessary to process and ship your order. All transactions processed on this site are secure.

Sales Tax TOP

Sales Tax
AbbyLaine charges sales tax for merchandise ordered on this Web site based on the applicable California state sales tax rate of 8.75%. Sales tax will only be charged to customers who reside in California. Out of state customers are not charged sales tax.

Satisfaction Guarantee TOP

Satisfaction Guarantee
All of our jewelry is handcrafted using only the finest materials available. Each piece is carefully constructed taking great care to ensure that all components are securely fastened. However, in the event that an item is found to be defective, AbbyLaine will repair or replace any item within 30 days at no cost to the customer.
 
We, at AbbyLaine, take great pride in the quality and craftsmanship of our products. We strive for 100% customer satisfaction. Therefore, if you are not happy with the quality and/or craftsmanship of your product, we will gladly accept an exchange or return within 30 days of receipt of your product subject to the following terms and conditions:
  • Personalized jewelry is custom-made just for you, therefore, it is not returnable
  • Shipping charges are not refundable
  • Personalized mommy and child I.D. bracelets are subject to a 12% restocking fee 
  • Items with photo service are subject to a 12% restocking fee
  • Photo service is not refundable
  • Returned item must be returned in new, unused condition
  • Customer is responsible for the cost of shipping items back to AbbyLaine

Please contact AbbyLaine for approval prior to returning any product to us.  We recommend using some form of tracking method and/or insurance when shipping your item back.  Credit cannot be given for items lost during shipment.

Warning to parents about childrens jewelry TOP
WARNING: CHILDRENS JEWELRY CONTAINS VERY SMALL PARTS. PLEASE USE CAUTION AND ONLY ALLOW AN INFANT/TODDLER TO WEAR HER JEWELRY UNDER DIRECT SUPERVISION. DUE TO THE POTENTIAL CHOKING HAZARD, A SMALL CHILD SHOULD NEVER BE ALLOWED TO PLAY WITH THIS PRODUCT OR PUT IT IN HIS/HER MOUTH.


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